Return and Exchange Policy

RETURN & EXCHANGE POLICY

At Its My Happy Gifts Place, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by the original tags and packaging.

All online order returns, refunds, and exchanges must be made through our returns process through our customer service team via email, or you can give us a call or SMS at: ✆ Phone: 940 220-8824

Please note that any health or wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the return process, please send an email to our customer service support team at  https://itsmyhappyplacegifts.com with your Name, Order Number, Picture of the defective product or incorrect item, and reason for the return or refund.
  • As soon as we receive the request, our customer service team will review the order and provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return or refund, our team will send you a return label to your email address.
  • Package your return using the return label from our customer service team and drop it off at a UPS facility. You must use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement for the order and have it ready within the next 72 hours.

If your tracking number states your order was delivered, but you claim you did not receive it, we must rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it. As soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kind of custom apparel, flags, and custom-designed items.

Have more questions? Reach out to our Customer Support Team at ✆ Phone 940 220-8824 from Monday–Friday 9 a.m.–5 p.m. CT or email: https://itsmyhappyplacegifts.com